Jose Sears - Call Center Representative Resume Simple
To obtain a position in a professional environment where I can utilize my skills and experience to help the company advance efficiently and productively. I am a team player with a strong work ethic.
management, production, coaching, service, training, lead generation, customer service, call center
Call Center Representative
Marketing: sales, customer service, business development, sales, management, and customer relations. Provided support to customers and employees.
Worked with production team to ensure that all customer needs were met. Provided support to the sales team to achieve goals and objectives.
Perform coaching, training, and development of new employees. Work with the sales team to ensure that all customer needs are met.
Maintained open lines of communication between the company and the client, including the purpose of maintaining a positive relationship with the company.
Developed and maintained positive relationships with customers, sales representatives, and sales reps. Managed and resolved customer issues, including client relations, product and account information.
Researches and resolves customer issues, including but not limited to, sales, account receivables, and accounts payable.
North Charleston High School
Assisted with the development of marketing materials and budget. Created and maintained a new system for the company. Developed and implemented the business plan.
Established a comprehensive understanding of the clinical practice and the importance of compliance with the joint Commission standards. Participated in the development of a new and revised patient care plan.
Developed and implemented a new process for the company. This included the creation of a new system for the organization.
Assisted with the development of the company policies and procedures. Ensured that all documents were completed and filed. Communicated with the Executive Director.
Maintained and updated all electronic records for the department. Performed daily quality assurance checks on the patient charts. Entered and verified the correct ICD-9 codes.
Maintains and updates the data and records for the department. Reports and tracks all documents. Ensures that the program is in compliance with the state and federal regulations.