Jerry Santiago - Operations Manager Resume Simple
SUMMARY
A highly motivated, detail-oriented professional with over 15 years of experience in the healthcare industry. I am a self-starter, able to work well independently and as a team player.
SKILLS
  • management, business development, claims, patient, marketing, responsible, hospital, quality, organization, medical, scheduling, manager, project manager, satisfaction, collections, medical records, ar, risk management
  • reporting, proactive, safety
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Operations Manager

    University of Maryland

    • Oversee all aspects of the practice management, including patient recruitment, financial and clinical services, insurance claims, and billing.
    • Responsible for the management of clinical and administrative support to the finance department, the quality assurance, customer service, and regulatory affairs.
    • Oversee all aspects of the clinical and administrative functions of the Hospital, including staffing, logistics, budgeting, and insurance compliance.
    • Worked with the marketing department to develop and implement a new practice model for the nursing home. Managed the collection and management of all medical claims.
    • Coordinate with the clinical management team to ensure that all staff are trained and operates in the absence of the Director.
    • Coordinate and manage all aspects of the practice including scheduling, billing, and insurance verification, and research. Develop and implement new policies and procedures.
  • 2017-12-252017-12-25

    Department Manager

    AT&T

    • Developed and implemented safety policies and procedures to ensure the overall mission of the organization. Participated in the development of a comprehensive and proactive approach to the care of the residents.
    • Reporting of all activities and results to the Executive Director and the Vice President of the department. Developed and implemented a new program for the company.
    • Conducted monthly audits of the facility to ensure compliance with state and federal regulations. Developed and implemented corrective actions.

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