James Payne - Call Center Representative Resume Simple
SUMMARY
A highly motivated, results-oriented, and dedicated professional with over 10 years of experience in the banking industry. I am a self-starter, able to work independently and as a team player.
SKILLS
  • customer service, oral communication, billing, communication, computer
  • collections, healthcare, answering, claims, reports, billing, accounts receivable, insurance
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Call Center Representative

    Sam Goody

    • Utilize computer skills to maintain communication with customers and internal departments. Assist in the resolution of customer inquiries. Work closely with the sales team to ensure that all information is received.
    • Provided excellent customer service to internal and external customers. Performed daily, weekly, and monthly tasks. Maintained and updated all files.
    • Perform data entry and prepare all necessary documents for the client. Provide information to the appropriate parties. Maintain and update the records of the client.
    • Maintain and update customer files and records, and provide excellent customer service. Answer phone calls and emails. Work with other departments to resolve problems.
    • Perform customer service duties, including greeting customers, responding to inquiries, and resolving problems. Also, maintain and update the client files.
    • Provide excellent customer service and maintain good working relationships with customers. Assist in the resolution of issues. Ensure that all information is maintained in a timely manner.
  • 2017-12-262017-12-26

    Clinical Externship

    Kaiser Permanente

    • Assist with billing, collections, and accounts receivable reports. Provide support to the department of social services. Also, Act as a liaison between the patient and the hospital.
    • Answering questions and concerns regarding claims and payment plans. Also, working with the insurance department to resolve any issues.
    • Maintained healthcare records for all employees and vendors. Responsible for the preparation of monthly reports for the company. Assisted with the annual budget process.
    • Processing of all patient accounts and payments for the medical group. Also, I have worked with the insurance department to ensure that the claims were paid in a timely manner.
    • Responsible for the preparation of the monthly newsletter for the Board of Directors.. I also worked with the CEO to ensure that all the company was in compliance with the company's policies.
    • Maintain and update all files and records for the company. Prepare and process all paperwork for the new hire.

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