I have over 10 years of experience in the IT industry. Currently working as a senior technical consultant in the Insurance domain. I have worked in the area of data analysis, design, development, testing, implementation and support.
project, management, service management, quality, telecom, retail, service
Responsible for project management, service delivery, quality, and customer satisfaction. (ServiceNow). The project is to provide a solution to the business.
Managed the development of a new retail store system for the company. These applications were used to support the business to the customer.
Developed and implemented a new telecom system for a major pharmaceutical company. Also, worked with the business units to define and implement a solution for the global customer.
Responsible for the delivery of a new retail store solution for the U.s. Patent application. The first phase of the program was to be used for the entire company.
Worked closely with the business and technical teams to define and document the requirements. Developed and maintained the product backlog.
Managed the development of a new product backlog, which included the creation of a new product backlog, and refining the requirements.