Utilized CRM database to track leads and follow up with clients to ensure quality and efficiency of their services. Acted as a liaison between the client and the insurance companies.
Train new hires on company policies and procedures, and best practices for the call center. This includes the ability to work with a team of 10 to ensure that all employees are following the proper guidelines.
Maintained a high level of accuracy and efficient use of Salesforce.com software to track and monitor customer accounts.
Provide feedback to the team on the call center and the benefits of the company. This includes the following: Outbound calls, emails, and faxes.
Develop and implement new processes and procedures to improve workflow and customer relations. Provide support to the Trainer and other departments.
Maintain a high level of customer service and satisfaction with every client. Maintain a professional and friendly demeanor at all times.
Edinburgh Napier University
Mentor and train new employees to ensure a positive work environment. Exceed company expectations. Provide a safe and clean working environment for all customers.
Ability to work independently and in a team environment to exceed expectations. reliable, enthusiastic, and willing to help others succeed.
Reliable to work with a team of 10-15 people, and being a team player to meet and exceed goals.
Greet and acknowledge all guests in a friendly, courteous and knowledgeable manner. Provide information to customers regarding the benefits of the company and increase sales.
Ability to work independently and with a team player to meet and exceed goals. Maintain a high level of energetic and self-sufficient attitude.
Provide a high level of world class services to students and faculty members in a fast-paced environment. Responsible for the supervision of the staff.