Russell Murray - Inside Sales Resume Simple
SUMMARY
Seeking a position that will allow me to utilize my skills and experience in the field of the company. I have acquired knowledge and experience in the field of the organization.
SKILLS
  • efficient, database, benefits, clients, trainer, salesforce, outbound calls, software, workflow
  • benefits, increase, friendly, positive, class, positive attitude, energetic
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Inside Sales

    Conway Freight

    • Utilized CRM database to track leads and follow up with clients to ensure quality and efficiency of their services. Acted as a liaison between the client and the insurance companies.
    • Train new hires on company policies and procedures, and best practices for the call center. This includes the ability to work with a team of 10 to ensure that all employees are following the proper guidelines.
    • Maintained a high level of accuracy and efficient use of Salesforce.com software to track and monitor customer accounts.
    • Provide feedback to the team on the call center and the benefits of the company. This includes the following: Outbound calls, emails, and faxes.
    • Develop and implement new processes and procedures to improve workflow and customer relations. Provide support to the Trainer and other departments.
    • Maintain a high level of customer service and satisfaction with every client. Maintain a professional and friendly demeanor at all times.
  • 2017-12-262017-12-26

    Instructor

    Edinburgh Napier University

    • Mentor and train new employees to ensure a positive work environment. Exceed company expectations. Provide a safe and clean working environment for all customers.
    • Ability to work independently and in a team environment to exceed expectations. reliable, enthusiastic, and willing to help others succeed.
    • Reliable to work with a team of 10-15 people, and being a team player to meet and exceed goals.
    • Greet and acknowledge all guests in a friendly, courteous and knowledgeable manner. Provide information to customers regarding the benefits of the company and increase sales.
    • Ability to work independently and with a team player to meet and exceed goals. Maintain a high level of energetic and self-sufficient attitude.
    • Provide a high level of world class services to students and faculty members in a fast-paced environment. Responsible for the supervision of the staff.

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