Nancy Ferrara - Architect Resume Simple
A highly accomplished and innovative IT professional with over 15 years of experience in the field of information technology. Proven track record of delivering high quality solutions.
  • mapping, software, project, articulate, leadership, education, hardware, saas, presales, implementation, solutions, kronos, service
  • automation, assessment, analysis, validation
  • 2017-12-252017-12-25


    MCI WorldCom

    • Manage presales activities including design, implementation, and support of software and hardware. Develop and maintain strong relationships with customers and partners.
    • Act as a liaison between business and IT leadership to articulate project requirements, develop solutions, and deliver technical solutions.
    • Training and support of Service-Now and Lawson system. Mapping and maintaining the existing Lawson system. Created and maintained the user interface.
    • Provide technical support for the sales team and business partners in the education and development of SaaS applications. These services are in-house.
    • Responsible for the development of the new Kronos application for the company. The system is used to provide the support for the client.
    • Developed and maintained a strong relationship with the business and technical teams to ensure that the solution meets the needs of the client.
  • 2017-12-252017-12-25

    Solutions Consultant

    Aegis Communication

    • Analysis of business requirements, functional specifications, and validation of the system. This includes the creation of new and existing processes, procedures, and workflows.
    • Work with the sales team to develop and implement automation strategies for assessment of the business processes. This includes the creation of a new product roadmap.
    • Provide technical support to the business users and other departments. Develop and maintain the project plan, schedule, and budget.

 Project Muse