Designer Resume Samples
Nancy Ferrara - Architect Resume Simple
A highly accomplished and innovative IT professional with over 15 years of experience in the field of information technology. Proven track record of delivering high quality solutions.
mapping, software, project, articulate, leadership, education, hardware, saas, presales, implementation, solutions, kronos, service
automation, assessment, analysis, validation
Manage presales activities including design, implementation, and support of software and hardware. Develop and maintain strong relationships with customers and partners.
Act as a liaison between business and IT leadership to articulate project requirements, develop solutions, and deliver technical solutions.
Training and support of Service-Now and Lawson system. Mapping and maintaining the existing Lawson system. Created and maintained the user interface.
Provide technical support for the sales team and business partners in the education and development of SaaS applications. These services are in-house.
Responsible for the development of the new Kronos application for the company. The system is used to provide the support for the client.
Developed and maintained a strong relationship with the business and technical teams to ensure that the solution meets the needs of the client.
Analysis of business requirements, functional specifications, and validation of the system. This includes the creation of new and existing processes, procedures, and workflows.
Work with the sales team to develop and implement automation strategies for assessment of the business processes. This includes the creation of a new product roadmap.
Provide technical support to the business users and other departments. Develop and maintain the project plan, schedule, and budget.
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