A highly motivated and results-oriented professional with over 10 years of experience in the field of information technology. Experienced in the following areas: Project management, business analysis, and technical writing.
networking, client service, project, collaboration, service
public relations, entrepreneurship, strategy
Brewster High School
O project leader for the service Desk team, including the development of a new customer portal, and troubleshooting the issues.
The collaboration of the networking team, the development of the application, and the system is used to provide a Unified view of the customer.
Provided technical support to clients and customers to resolve issues. Worked with the customer to gather requirements and to understand the business needs.
Work with business partners to identify and resolve issues and provide technical support to the customer. Develop and maintain the product roadmap.
Assist in the development of new customer-facing solutions to meet client needs. Manage and maintain a team of 10 members.
Working with the customer to gather requirements and develop the product for the client. Also, I have worked on the development of the website.
Managed and delivered a team of 30+ people in the company, including marketing, sales, and other departments.
Implemented a strategy to improve the efficiency of the company. This resulted in increased productivity and reduced costs. Developed a new product to support the sales of the company.
Responsible for the marketing of the company and the department of the company. The program was to provide a new hire orientation and retention.